Customer Support Representative - Part Time
Opportunity in Plymouth Charter Township
At a Glance
- Career Level: Trainee.
- Company: Dollar General
- Based in: Plymouth Charter Township, MI (a central Plymouth Charter Township location)
- Urgency: Final applications accepted.
- Job Title: Customer Support Representative - Part Time (Gig/Contract)
- This Plymouth Charter Township-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Dollar General team in Plymouth Charter Township, MI is growing.
- Benefit from working in Plymouth Charter Township, a key hub for the Customer Service industry.
What You Get
- Salary: $22-$26/Hour (approx. $28.9k/Year)
- Benefits: This role offers competitive pay.
- Flexible contract/gig opportunity in Plymouth Charter Township.
Responsibilities
- Core objectives involve your professional skills in Customer Service.
Part-Time Customer Support Representative
About Dollar General
Dollar General operates over 19,000 retail locations providing value to everyday shoppers. We rely on dedicated support professionals to maintain high standards of customer satisfaction. When you embark on a career in part time customer support representative with Dollar General, you are joining you are joining a collaborative team of 12 support specialists who share shift coverage, assist with difficult inquiries, and celebrate weekly resolution milestones together.
Job Summary
Join our support team for 20 hours per week with scheduling flexibility tailored to your classes or second job. Apply today to secure your part-time shift. You will serve as Part Time, delivering the signature Empathetic problem solver that sets Dollar General apart in the customer service.
Comprehensive Responsibilities
- Handle inbound inquiries: Answer an average of 65 inbound customer phone calls per shift using the Zendesk ticketing platform.
- Process returns and refunds: Issue store credits and process refunds using SAP software while maintaining a sub-5-minute average handling time.
- Track order statuses: Investigate shipping discrepancies and freight tracking numbers across 40 orders daily.
- Document customer feedback: Log recurring product complaints into Confluence to ensure the quality assurance team addresses issues promptly.
Industry-Leading Benefits & Salary
We invest in our part-time staff with practical perks designed to support your lifestyle.
- Salary: $19.00–$22.50 per hour
- Flexible Scheduling: Select your preferred 4-hour or 6-hour shifts around your personal commitments.
- Employee Discount: Receive a 30 percent discount on all private-label merchandise across all retail stores.
- 401k Plan: Access voluntary retirement savings plans with immediate company matching up to 3 percent.
Requirements & Qualifications
- Minimum 6 months of experience in a customer-facing support or retail role
- High school diploma or general education degree
- Proficiency in navigating dual-monitor computer systems and typing 45 words per minute
- Ability to work a fixed 20-hour weekly schedule including select weekend shifts
Frequently Asked Questions
How much does the Customer Support Representative position pay at Dollar General?
This role offers a pay range of $22 - $26. Actual compensation may vary based on experience, shift, and location within Plymouth Charter Township.
Where is this Customer Support Representative job located?
This position is based in Plymouth Charter Township, MI. Dollar General has facilities throughout the region, but this specific opening is in Plymouth Charter Township.
How many hours per week is this part-time Customer Support Representative role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does Dollar General offer for this position?
Dollar General provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Plymouth Charter Township.
Does Dollar General offer tuition assistance or education benefits?
Yes, Dollar General offers tuition assistance or education benefits for eligible associates. These programs can help cover tuition, books, and fees toward degrees and certifications — check the listing or ask the employer for full details.
