Part-Time Customer Support Associate
Opportunity in Pomona
Key Information
- Company: Dollar General
- Job Title: Part-time Customer Support Associate
- Location: Pomona, CA
- Career Level: Junior / Trainee.
- This Pomona-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Dollar General team in Pomona, CA is growing.
- Benefit from working in Pomona, a key hub for the Customer Support industry.
Pay & Perks
- Compensation: $19-$23/Hour (approx. $25.6k/Year)
- Benefits: A comprehensive benefits package is included.
- Stable workload with modern tooling and processes.
Day-to-Day
- Core objectives involve your professional skills in Customer Support.
Part-Time Customer Support Associate
About Dollar General
Dollar General operates thousands of retail stores providing everyday essentials to millions of shoppers. We maintain a reliable supply chain and dedicated customer service standards across all store locations. When you embark on a career in part time customer support associate with Dollar General, you are joining you are joining a collaborative team of 4 to 8 store associates per shift who prioritize operational execution and direct customer engagement.
Job Summary
Join our team as a Part-Time Customer Support Associate and operate cash registers, inventory scanners, and point-of-sale systems during flexible shifts. Apply today to secure your weekly schedule that accommodates your school or second job commitments. You will serve as Part-Time, delivering the signature System-focused that sets Dollar General apart in the customer support.
Comprehensive Responsibilities
- Point-of-Sale Operation: Process 150 to 250 customer transactions per shift using touchscreen POS terminals and handheld barcode scanners with 99% accuracy.
- Inventory Management: Manage daily stock replenishment and price verification across 500 product aisles utilizing RF inventory management terminals.
- Transaction Balancing: Perform cash drawer reconciliation and credit card terminal batching at the end of each 4-hour or 6-hour shift.
- Customer Resolution: Resolve customer inquiries and process product returns or exchanges utilizing the store customer service kiosk and receipt lookup database.
Industry-Leading Benefits & Salary
We provide targeted benefits designed to support your part-time schedule and financial wellness.
- Salary: $19.00–$24.00 per hour
- Flexible Scheduling: Choose from morning, evening, or weekend shifts ranging from 15 to 25 hours per week to fit around your school or second job.
- Retail Discount: Receive a 30% employee discount on private label and national brand merchandise across all store locations.
- 401(k) Plan: Participate in the company-sponsored retirement savings plan with matching contributions after 1,000 hours of service.
Requirements & Qualifications
- Must be at least 18 years of age to operate commercial cash handling equipment and store security systems.
- Ability to stand for shifts lasting up to 6 hours and lift merchandise weighing up to 40 pounds.
- Basic proficiency with touchscreen point-of-sale software and digital inventory lookup tools.
- Availability to work a minimum of 15 hours per week, including at least one weekend shift.
Frequently Asked Questions
How much does the Customer Support Associate position pay at Dollar General?
This role offers a pay range of $19 - $23. Actual compensation may vary based on experience, shift, and location within Pomona.
Where is this Customer Support Associate job located?
This position is based in Pomona, CA. Dollar General has facilities throughout the region, but this specific opening is in Pomona.
How many hours per week is this part-time Customer Support Associate role?
Part-time positions at Dollar General generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What are the physical requirements for this position?
This role involves team-lifting items weighing between 50 to 150+ pounds using proper ergonomic techniques and mechanical aids. Dollar General provides safety training and equipment to ensure associate safety.
What benefits does Dollar General offer for this position?
Dollar General provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Are weekend-only schedules available for this position?
Dollar General offers various scheduling options including weekend shifts. Weekend schedules may come with additional premium pay. Check with the hiring team for current availability in Pomona.
